§ 1. Preliminary provisions
1. Legal Wings Sp. z o. o. with its registered office in Warsaw at ul. Nowogrodzka 64/149, postal code 02-014, entered into the National Court Register by the District Court for the Capital City of Warsaw Warsaw in Warsaw, 12th Commercial Division of the National Court Register under the number KRS 0001023505, NIP 7011132766, REGON 524685245 (hereinafter: “Seller”) runs the website https://legalwings.pl/ (hereinafter: “Website”). Contact with the Seller is possible via email: office@legalwings.pl or by phone: +48 538 328 975.
2. These Regulations are the only document, subject to individual provisions resulting from Agreements concluded with individual Customers.
3. The Regulations are available on the Seller’s website. Each Customer may access the Regulations at any time by clicking the “Regulations” link on the Seller’s website.
4. The condition for starting to use the Seller’s services is to read these Regulations and accept them.
§ 2. Definitions
1. CUSTOMER – a natural person with full legal capacity, as well as a legal person or an organizational unit without legal personality, the provisions of which grant legal capacity, which uses the Seller’s services, in particular, which, on the terms set out in these Regulations, places an order for through the Website or an entrepreneur within the meaning of art. 43(1) of the Civil Code.
2. CONSUMER – a customer who is a natural person who performs a legal transaction with the Seller not directly related to its business or professional activity.
3. AGREEMENT FOR THE PROVISION OF LEGAL SERVICES – a contract for the provision of legal services concluded or concluded between the Customer and the Seller via means of distance communication.
§ 3. Rules for using the Seller’s services
1. The conclusion of the Agreement for the Provision of Legal Services takes place by accepting the conditions provided to the Client by e-mail at the sole request of the Client, containing the total gross price of the service (including VAT) and its detailed conditions.
2. An essential element of the order placement procedure is the Customer’s reading and acceptance of these Regulations.
3. Providing personal data is obligatory and necessary to conclude the Agreement for the Provision of Legal Services. It is required to provide at least the following data:
a) name and surname, PESEL number and address of the Customer,
b) telephone number and e-mail address (e-mail address) of the Client;
4. After placing the order, the Seller immediately sends the Customer an order confirmation (acceptance of the offer). The order confirmation contains the total gross price of the service (including VAT). The contract is concluded when the Seller sends to the Customer information about the acceptance of the order. The customer receives a confirmation of placing the order to the e-mail address provided by him, containing information in accordance with the content of art. 12 of the Act of 30 May 2014 on consumer rights – including a model instruction on withdrawal from the contract (pursuant to Article 12 paragraph 1 items 9-11 of the Act on consumer rights). In the absence of payment by the Customer within 7 days of placing the order, the Seller has the right to cancel the order, which is considered null and void.
5. The price of the service is shown in the e-mail sent to the Customer and is given in Polish zlotys. The given price is a gross price, including VAT.
6. The condition for placing an order correctly is providing the data required to issue a VAT invoice (fiscal receipt).
7. When placing an order, the Customer is obliged to provide correct, current and accurate personal data, i.e. in particular: name and surname, PESEL number, exact address of residence, correspondence address (if different from the address of residence), delivery address (if it is different from the above-mentioned addresses), e-mail address and contact telephone number.
8. Technical requirements for the use of electronic services:
a) connection to the Internet,
b) a web browser enabling the display of hypertext (HTML) documents linked to the Internet via a web service on the computer screen. – in Microsoft Internet Explorer 9.0, Mozilla Firefox 2.0, Opera 9.0, Google Chrome 10.0 or higher versions,
c) the option of handling Cookies and Java Script files is enabled.
§ 4. Payment methods
1. The Seller provides the Customer with the following payment methods under the Legal Services Agreement:
a) Payment to the Seller’s bank account;
b) Electronic payment;
2. Settlements of electronic payments and payment card transactions are carried out in accordance with the Customer’s choice via the Przelewy24 website.
3. The date of crediting the Seller’s bank account is considered the moment of payment.
§ 5. Complaints
1. The Seller is responsible for the provision of legal services provided for by the provisions of the Civil Code and the Law on Advocates.
2. Ways of filing a complaint:
a) in writing to the Seller’s correspondence address;
b) in electronic form via e-mail to the following address: office@legalwings.pl
3. In the complaint, the Customer should indicate: a) the legal service to which the complaint relates; b) information and circumstances regarding the subject of the complaint; c) a request to resolve the reported problem; d) Customer’s contact details;
3. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission.
§ 6. Right to withdraw from the contract
1. Pursuant to Art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2017, item 683, as amended), a consumer who has concluded a distance contract may withdraw from this contract within 14 days without giving any reasons and at no cost. Information on the right to withdraw from the contract, containing in particular information on the manner and time limit for exercising the right to withdraw from the contract and the costs of returning the item in the event of withdrawal from the contract, which are borne by the Consumer, constitutes Appendix 1 to these Regulations. The consumer cannot withdraw from the contract if the service has already been performed.
2. The deadline to withdraw from the contract starts from the date of conclusion of the contract.
3. The consumer may withdraw from the contract by informing the Seller about his decision to withdraw from the contract by means of an unequivocal statement, for example by sending a letter by post to the Seller’s address or sending this statement via e-mail to the following address: office@legalwings.pl. A declaration of withdrawal from the contract can be submitted using the withdrawal form, the template of which is attached as Appendix 1 to these Regulations, however, it is not mandatory.
4. In order to meet the withdrawal deadline, it is enough to send information regarding the exercise of the right to withdraw from the contract before the withdrawal period expires.
5. In the event of withdrawal from a distance contract, the contract is considered not concluded. If the Customer who is a Consumer submitted a declaration of withdrawal from the contract before the Seller accepted his offer, the offer ceases to be binding.
6. In the event of withdrawal from the contract, the Seller shall immediately, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the contract, return to the Consumer all payments received from him, unless the service has been performed in whole or in part.
7. The refund will be made using the same payment methods as used by the Consumer, unless the Consumer has expressly agreed to a different method of payment refund – in each case, the Consumer will not incur any fees in connection with this refund.
§ 7. Complaint handling procedure
1. The Seller is obliged to properly provide legal services. the seller bears
liability towards customers for improper provision of services on the terms set out in
the provisions of the Act of April 23, 1964, the Civil Code.
2. A complaint may be submitted by the Customer in writing by registered mail sent to the following address
Seller or via e-mail to office@legalwings.pl.
3. The complaint should contain the name and surname, correspondence address, address
e-mail address (e-mail address), date of purchase of the service, detailed description of reservations, request
the Customer, as well as the Customer’s preferred method of informing about the method of consideration
complaints.
4. The Seller will consider and respond to the complaint immediately, no later than on time
14 days from the date of submitting the complaint. The customer will be informed about the method of handling the complaint
informed in accordance with the data indicated in the complaint.
§ 8. Personal data
1. Placing an order via the Store is subject to consent to
storage and processing by the Seller as the administrator of personal data
contained in the order, in accordance with the Personal Data Protection Act (Journal of Laws 133 item 883 of
1997 as amended). Expressing the consent referred to in the preceding sentence,
is done by ticking the appropriate box with acceptance when placing the order or
by sending back an e-mail with the content “I accept the provided Regulations”.
2. The personal data entrusted to the Seller are used only:
a) in order to implement the concluded contract, when it is necessary to take action before
concluding a contract at the request of the data subject, including for effective purposes
confirmation of receipt and acceptance of the order for execution and delivery of goods under
indicated address;
b) when it is necessary to exercise the right or fulfill the obligation
resulting from the law;
c) when it is necessary to perform legally defined tasks carried out for the benefit
public; d) when it is necessary to fulfill legally justified purposes
carried out by data controllers or data recipients, and processing is not
violates the rights and freedoms of the data subject.
3. The personal data entrusted to the Seller cannot be processed for marketing purposes.
4. The customer has the right to access his data and to supplement it,
updating, rectification, temporary or permanent suspension of permission for them
processing or requesting their removal if they are incomplete, outdated, untrue
or have been collected in violation of the law or are no longer necessary to achieve the purpose for
which they were collected, and the right to object to the processing of data
personal
§ 9. Out-of-court methods of settling disputes
1. Detailed information on the possibility for the Customer who is a consumer to use out-of-court complaint and redress methods and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection , Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php
http://www.uokik.gov.pl/wazne_adresy.php.
2. The customer who is a consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
a) a permanent consumer arbitration court referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001 No. 4 item 25, as amended), a request to settle a dispute arising from the concluded Sales Agreement. The rules of organization and operation of permanent consumer arbitration courts are set out in the Regulation of the Minister of Justice of 25 September 2001 on defining the rules of organization and operation of permanent consumer arbitration courts. (Journal of Laws 2001, No. 113, item 1214).
b) The voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended) – a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and mode of the mediation procedure conducted by the voivodship inspector of the Trade Inspection is available at the offices and on the websites of individual Voivodship Inspectorates of the Trade Inspection.
c) free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the e-mail address advice@dlakonsumentow.pl and by the Polish Consumers Association at the free consumer helpline number 800 889 866.
d) At the address http://ec.europa.eu/consumers/odr, the platform of the online system for settling disputes between consumers and entrepreneurs at the EU level (ODR platform) is available. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract.
§ 10. Amendment of the Regulations
1. The Seller reserves the right to amend the Regulations for important reasons, i.e.: changes in the law; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations.
2. In the case of consumers, the Seller informs them about the change in the content of the Regulations each time by e-mail, provided that the Seller is in possession of the current e-mail address of the Customer who is a consumer.
§ 11. Final provisions
1. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Law on Bars, the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); for Sales Agreements concluded by December 24, 2014 with Customers who are consumers – the provisions of the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 with as amended) and the Act on special conditions of consumer sales and on amendments to the Civil Code of July 27, 2002 (Journal of Laws 2002 No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with Customers who are consumers – the provisions of the Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.
2. These Regulations come into force on the day of its placement on the Seller’s website and are valid for an indefinite period.
Appendix to the Regulations.
Sample sample statement of the Buyer who is a consumer on withdrawal from the contract.
……………………….
(place and date)
First name and last name
……………………………………………
……………………………………………
(address)
Telephone: ……………………………….
Email: ……………………………….
No. home: ……………………………….
WITHDRAWAL FROM THE AGREEMENT
I/We hereby inform you of my/our withdrawal from the contract for the provision of legal services of …………………….
The refund should be made to the bank account: Name of the bank …………………………………. …………………………………………….. ……………………….
Account number ………………………………………… …………………………………………….. …………………
…………………………………………….. ..
(signature of the person submitting the declaration)
